Legal

Shipping Policy

Most orders placed before 14:00 are shipped the same day.

Laptop Repair Pro Ltd  ·  5 Ardgartan Court, Glenrothes KY7 6XB  ·  info@laptoprepairpro.com

Overview

Our processing time is 0–2 business days and, in most cases, our shipping time is 1 business day to UK mainland locations. Deliveries to Scottish Highlands, Ireland, or the Channel Islands may take 2 working days.

In most cases, orders placed before 14:00 are shipped out the same day. Orders placed after 16:00 will be treated as placed the following business day — so an order from 16:01 on Monday will most likely not ship before Tuesday.

Our stock updates approximately once per hour, which can occasionally result in out-of-stock items appearing as available. If this happens, we'll email you to explain the situation, provide a timeframe for restocking, and offer a refund or alternative shipping arrangement.

We are unable to change the delivery company or modify a consignment once it has been dispatched, but you will be able to set a different delivery date on the courier's website should the need arise.

If you have any questions or concerns about shipping, please get in touch quoting your order number, or click Reply on your order confirmation email.

Who We Use

We are fully aware of how important an efficient and prompt delivery service is to our customers.

Our parcels are delivered by DPD Local, who have year on year proven themselves to be one of the most efficient couriers available, providing a consistently high delivery success rate compared to their competitors.

One Hour Delivery Window

DPD Local provides customers with a one hour delivery window so you don't have to wait in all day for your parcel:

  • You are given a one hour delivery window on the day of delivery
  • You can be notified by text, email, or both
  • If the time isn't convenient, you can use the notification to change the delivery date

Track Your Order

If you do not receive a delivery window notification, please get in touch and we can supply you with a Tracking ID so you can follow your parcel on the DPD Local website.

Delivery Charges

Our website offers next working day delivery only. Delivery costs increment according to the weight of the parcel across the following bands:

Weight band
Under 4 kg
4 – 15 kg
15 – 45 kg
45 – 90 kg
90 – 135 kg
135 – 180 kg
180 – 225 kg

A surcharge may apply for certain addresses including Northern Ireland, Channel Islands, Isle of Man, Scottish Islands, and Scilly Isles — this is automatically calculated at checkout. You can estimate your delivery cost on the Basket page.

Free shipping on orders with a VAT-inclusive value over £550. In the exceptional case where an order exceeds £550 but the weight makes free shipping unviable, we will contact you to find the best solution for both parties.

Need Help?

Contact us using the contact form or email info@laptoprepairpro.com for any questions related to shipping.

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