Our returns window is 14 days from date of purchase.
Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can't offer you a full refund — we may only be able to offer a repair or exchange in accordance with the manufacturer's warranty as described in the product listing.
To be eligible for a return, your item must be unused and in the same condition that you received it, and in the original packaging. Any items deemed to have customer-induced damage (e.g. bent pins on a motherboard) will be processed under a chargeable repair.
To begin a return, please contact us via the contact form or by emailing info@laptoprepairpro.com. We will require a receipt or proof of purchase including your order number.
Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will email you to confirm receipt and notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit automatically applied to your original payment method within 14 days.
If you haven't received a refund yet, please check your original order paperwork to determine your payment method and check how long that provider takes before incoming payments appear on your statement — there is often some processing time before a refund is posted.
If you've done this and still haven't received your refund, please contact us at info@laptoprepairpro.com.
Only regular-priced items may be refunded. Sale items cannot be refunded.
If the item was marked as a gift when purchased and shipped directly to you, you must provide the information on the packing slip so we can identify your order. You'll receive a gift credit for the value of your return, and a gift certificate will be mailed once the return is received.
If the item wasn't marked as a gift, or the gift giver had the order shipped to themselves first, we will require the order information from the gift giver and will send the refund to them.
We only replace items if they are defective or damaged. To exchange a defective item for the same product, email us at info@laptoprepairpro.com and send your item to:
Include your order information and return address inside the parcel. We take product quality very seriously and any confirmed defect will be investigated and reported throughout the supply chain.
Approval for return is at our discretion and is subject to a 20% restocking fee. You will be credited the lower value between the current market value or the price paid, before the restocking fee is applied.
Customer returns must be in immaculate, unopened condition. The customer is responsible for all associated freight costs. We reserve the right to refuse credit for any products not in a satisfactory condition.
If your product is under a manufacturer warranty but you're unable to reach the manufacturer to arrange a repair, please contact us at info@laptoprepairpro.com and we can help mediate.
Our level of involvement will depend on the manufacturer and may include providing up-to-date contact details, arranging the RMA, or accepting the return on the manufacturer's behalf.
Once your return is approved, send your item unopened and in its original condition to:
You are responsible for paying your own return shipping costs. Shipping costs are non-refundable. If you receive a refund and require a shipping label, the cost of return shipping will be deducted from your refund.
For more expensive items, we recommend using a trackable shipping service with shipping insurance. We cannot issue refunds for items we did not receive.
Contact us using the contact form or email info@laptoprepairpro.com for any questions related to refunds and returns.