Please read before booking a repair, placing a shop order, or agreeing to a quote.
We aim to provide the best possible service while being flexible and affordable. We will always be upfront about the cost and feasibility of your repair, and will communicate with you about any changes required to complete a job.
Throughout this document, "you" and "your" refer to the customer; "we", "us" and "our" refer to Laptop Repair Pro. "Job", "project" or "service" refers to the service you are receiving from Laptop Repair Pro for which you are being invoiced.
By booking a repair, accepting a quote, or placing an order through our shop, you agree to these terms in full.
Laptop Repair Pro is a mobile repair service with two main modes of operation: call-out (on-site or remote, charged at an hourly rate) and collection / workshop (device dropped off or collected, fixed-rate pricing per job). We also operate an online shop selling computers, parts, and peripherals, some of which are fulfilled via third-party suppliers (dropshipping).
Supplementary services including graphic design, web design, and remote support are also available. Current prices are published at laptoprepairpro.com/pricing.
There are no upfront costs to the customer except where previously agreed in writing. Parts are ordered and tested prior to installation. In the event of non-delivery or postal damage, lead times may be extended — we will keep you informed throughout.
All services are carried out with reasonable care and skill, as required by the Consumer Rights Act 2015. Where a service is not carried out with reasonable care and skill, you are entitled to ask us to repeat or fix the service at no extra cost, or to a price reduction if a repeat performance is not possible.
Your statutory rights under UK consumer law are not affected by these terms. In particular:
Nothing in these terms is intended to limit or exclude your statutory rights.
When you place an order through our online shop, a contract is formed when we send you an order confirmation email. We will provide confirmation of the contract, including a summary of your order, pricing (inclusive/exclusive of VAT as stated), and delivery information, within a reasonable time.
Right to cancel (cooling-off period): Under the Consumer Contracts Regulations 2013, you have the right to cancel any online order within 14 days of receiving your goods without giving a reason. To exercise this right, contact us at info@laptoprepairpro.com before the 14-day period expires.
Returns: Returned goods must be in their original condition and packaging. You are responsible for the cost of return postage unless the item is faulty or not as described. Refunds will be issued within 14 days of receiving the returned goods.
Faulty goods: If a product arrives damaged or develops a fault within 30 days, you are entitled to a full refund or replacement under the Consumer Rights Act 2015. Faults presenting between 30 days and 6 months are presumed to have existed at time of sale unless we can demonstrate otherwise.
VAT: Prices on our shop and pricing page are displayed exclusive of VAT unless otherwise stated. The applicable VAT amount will be shown clearly at checkout and on your invoice.
We are fully aware that by using our repair services you are entrusting us with intellectual property, personal memories, and private information in the form of documents, photos, files, and passwords. We take this responsibility seriously.
Confidentiality: None of your data will ever be shared with a third party under any circumstances. If your repair involves any potentially destructive activity, your data will be stored in an encrypted backup until the job is complete.
Unrecoverable data: Where a device is presented to us with corrupt or missing data that cannot be recovered by any means available to us, you will be notified and given the option to have the storage medium securely erased and destroyed, or returned to you to pursue alternative data recovery options.
UK GDPR: Any personal data collected in connection with your repair or order (name, contact details, device information) is processed on the lawful basis of contract performance. We retain this data for a period of 6 years in line with our financial record-keeping obligations, after which it is securely deleted. You have the right to access, correct, or request erasure of your personal data at any time by contacting info@laptoprepairpro.com. For full details of how we handle personal data, please refer to our Privacy Policy.
Should you require further accountability, you may provide a Non-Disclosure Agreement to be signed by both parties before work commences.
As a mobile service operating primarily in Fife, we do not charge for travel within a 10-mile radius of our workshop. For distances beyond 10 miles, a travel charge applies — current rates are published on our pricing page. Any travel charges will be explained to you before work begins.
For longer consulting engagements where air travel or an overnight stay is required, it is your responsibility to provide pre-paid travel reservations. Incidental expenses incurred during travel (meals, parking) will be covered by Laptop Repair Pro, except where those expenses relate directly to parts or materials for the job.
Payment is due upon completion, collection, or delivery of the repaired device. We accept cash, BACS, bank transfer, PayPal, and card payments. We aim to offer flexible arrangements wherever possible — if you require a specific payment method, please let us know in advance.
All prices are subject to VAT at the prevailing rate unless stated otherwise.
We operate a "no fix, no fee" policy. If your device cannot be repaired, you will not be charged for parts or labour.
All repairs carry a 90-day guarantee unless otherwise specified. If the same problem or a fault directly attributable to our repair presents itself within 90 days, we will rectify it at no charge for labour.
This guarantee is in addition to, and does not affect, your statutory rights under the Consumer Rights Act 2015.
We strongly recommend that you maintain an up-to-date backup of all data on your device before submitting it for repair. While we take all reasonable precautions to protect your data (see Section 5), we cannot be held liable for data loss arising from pre-existing hardware failure, corruption, or faults that become apparent only during the repair process.
Our total liability to you in connection with any repair or order shall not exceed the total amount paid by you for that repair or order.
We do not exclude or limit liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; any liability that cannot lawfully be excluded under UK law.
Timely payment is your responsibility. If you are unable to pay after agreeing to a quote, please contact us as soon as possible at info@laptoprepairpro.com or by phone on 01592 348008 or 07537 107877. We are happy to discuss alternatives such as holding your device securely until payment can be made, or agreeing a schedule of partial payments.
You may cancel a repair at any point before replacement parts have been fitted or the repair is completed.
Before parts are ordered: No charge.
After parts are ordered but not yet fitted: You will be responsible for any restocking fees and return postage charged by the supplier. These costs are passed to you at cost with no additional markup.
After parts have been fitted: If the supplier accepts return of a fitted-and-removed part, you will be responsible for restocking fees plus the labour to refit your original components. If the supplier will not accept the return, you will be responsible for the labour to refit your original components plus half the cost of the parts, which Laptop Repair Pro will retain and sell as used.
For online shop orders, please refer to Section 4 for your cancellation and return rights under the Consumer Contracts Regulations 2013.
These terms are governed by the laws of Scotland. Any disputes arising from these terms or any service provided by Laptop Repair Pro shall be subject to the exclusive jurisdiction of the Scottish courts.
If you have a complaint about any aspect of our service, please contact us in the first instance at info@laptoprepairpro.com — we will always try to resolve issues quickly and fairly.