Service Terms and Conditions

Introduction

We aim to provide the best possible service while being flexible and affordable. We will always be up-front about the cost and feasibility of your repair and will communicate with you in case of any changes required to complete the job. Our main goal is customer satisfaction and in order to achieve it our service comes with perks such as home repairs or collection, free advice and recommendations, remote support as well as peace of mind with our “no fix, no fee” policy and 90 day guarantee. Please read through our Service Terms and Conditions below to ensure you’re aware of your responsibilities and the benefits available.

The document below is written in an informal tone but all instances of “you” or “your” refer to the customer and all instances of “we” or “our” refer to Laptop Repair Pro. Where “job”, “project” or “service” occurs, it refers to the service you are getting from Laptop Repair Pro for which you are being invoiced.

Our service

Laptop Repair Pro is a mobile repair service which has two main modes of operation: call-out and collection. A call-out service is charged at a set hourly rate. A collection service covers all work carried out off customer premises where a device is collected or dropped off at the workshop and has set rates for each specific job. Supplementary services like graphic and web design as well as remote support are also available. Please consult the following web page for our prices: https://laptoprepairpro.com/prices/

There are no up-front costs to the customer with the exception of when it is previously agreed upon. Parts will be ordered and tested prior to installation. Please note that in the event of non-delivery or damage in the post, your parts may take longer to arrive. However, this allows greater flexibility when fixing your device as parts are ordered to suit your particular circumstances.

Data Handling Policy

We are fully aware that by obtaining computer repair services you are entrusting your intellectual property, important memories and private information to us in the form of documents, photos, files and passwords. We will always do our best to maintain the Confidentiality, Integrity and Availability of your data. None of your data will ever be shared with a third party under any circumstances. If the service you require involves any potentially destructive activity, your data will be stored in an encrypted backup file until the job is complete.

In some cases, when a device is presented to us with corrupt or missing data which is non-recoverable by any means of which we are capable, you will be notified and given options for the part containing the data to either be securely erased and destroyed or given back to you to seek alternate data recovery options.

Should you require further accountability, you can provide a Non-Disclosure Agreement to be signed by both parties.

Travel policy

As a mobile service operating in Fife we don’t charge for travel within a 20 mile radius of the workshop. We want to keep the service as inexpensive as possible so we will always attempt not to charge for travel, however please understand that driving takes time and costs money, therefore we may have no other choice when it comes to longer drives. Charges for driving can be found on the following web page https://laptoprepairpro.com/prices/

In case of longer consulting projects where air travel and overnight stay is required, it is your responsibility to provide paid travel reservations. Any additional expenses incurred while travelling, such as meals or airport parking, will be covered by Laptop Repair Pro except where the expense in question is for parts or labour pertaining to the job.

Any charges for travel outside the 10 mile radius will be explained to you prior to starting the job.

Payment

Invoice is payable upon completion, collection or delivery. We strive to provide flexible payment options and will always accept Cash, Direct Deposit, BACS, PayPal and Card Payments (through PayPal).

Guarantee

We operate a “no fix, no fee” policy so you can rest assured that if your device is not repairable, you won’t have to pay for parts or labour. All repairs come with a 90 day guarantee unless otherwise specified. Specifically, if the same problem or an issue with the repair presents itself within a 90 day period, you will not be charged for labour. The guarantee does not cover accidental damage (such as a smashed screen after screen replacement) or issues resulting from usage or “wear and tear” (software issues such as subsequent virus infection after virus removal was performed, as well as hardware issues like button fell off after keyboard replaced), however if a defective part was fitted or a mistake was made along the way, the issue will be rectified free of charge.

Non-payment Policy

Timely payment of customer invoices is your responsibility. If for any reason you can’t pay for a repair after agreeing to the quote, please get in touch as soon as possible. You should email info@laptoprepairpro.com or call 01592348008 or 07537107877 to notify us of any issues. We can offer alternatives such as storing your device until payment can be made, either in full or in partial payments.

In the absolute worst case scenario of no contact for 90 days after in invoice was issued and no alternative payment arrangements having been made, we reserve the right to sell the device to make the amount of your invoice. This also applies to cases of partial payments, 90 days following no contact after the most recent payment.

The purpose of this is make back the money spent on parts and labour and any additional money gained through the sale of your device will be paid back to your email address using PayPal or in cash if no email address is available. Please be aware that we cannot guarantee the sale of your device at a profit or even at its current market value.

Cancellations

It is your right to cancel a repair until such a time as replacement parts have been fitted in your device or the repair is completed. Cancelled repairs before parts have been ordered incur no cost. If you cancel after parts were ordered but not fitted, you will be responsible for any restocking fees and return shipment charged by the parts supplier – the cost will be passed to you directly with no additional fees. If you cancel after parts were already fitted and the parts supplier is willing to accept a part that’s been fitted and removed, you will be responsible for the parts supplier’s restocking fees as well as the labour to fit your original, faulty components back in; if the parts supplier is not willing to accept the return of a part that’s been fitted, you will be responsible for the labour required to fit your original parts back in as well as half the cost of the parts which will be retained by Laptop Repair Pro and sold as “used”.