|All prices for mobile laptop repair, computer diagnostics, software installation and configuration on the mobile service list consist of a free planning and diagnosis stage followed by the implementation or repair. The labour cost of repairs on customer premises is calculated in hourly increments with a one hour minimum, with the exception of small jobs which carry a reduced rate. Any parts required will be discussed during the planning stage and if required, a second visit will be scheduled after the parts are obtained.
The on-site service includes the same free planning and diagnosis stage, collection of the device and parts (if any), the repair and return of the device. In this case, the prices are fixed and quoted during the planning stage. The fee is payable when the device is returned fixed. If the repair proves inadequate or impossible you will be advised and the process will revert back to the planning stage, though this only applies to very complex repairs; non-repairs are not chargeable.